Plumbing leaks
The most common problem in properties is water leaking from wet areas – bathrooms, laundries, kitchens – into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use. Advise our Agency if there is a problem.
Clothes dryer
- Clean filter before every use of the dryer
- Check the power on
- Do not overload dryer
- Check air temperature is not hot when running
This appliance is not essential, please send all repairs in writing to our Agency to report failure.
Faulty switches or fans
Do not attempt to fix it yourself. Do not use switches. Contact our Agency as soon as possible.
Hot water systems
If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise check: the power switch is on; the power box has tripped the switch or blown a fuse; or your shower routine has changed (tank capacity and/or tariff rates will affect this). In winter, efficiency of the tank is less than in summer and the water will cool quicker. If you have a Gas Instantaneous Hot Water System and you have no hot water please ensure the pilot light is lit. If not, follow the instructions on the box. Note: Please follow the above procedure before requesting maintenance. Please note, a leaking hot water tap will cause poor supply of hot water and high electricity / gas accounts.
Insinkerator
If your food disposal fails to work, you may need to push the reset button. This button is located under the unit and is usually coloured red. Do not attempt to disassemble unit. If this does not rectify the problem please complete a repair request form and send to our Agency (use the old fashioned newspaper disposal method until attended to). Tenants will be required to pay for callouts to repair food disposal units that are blocked due to Tenant misuse or abuse.
Hot plates
Check if power is connected or check power box for tripped switch or blown fuse. Contact us to arrange for professional help.
Leaking from the toilet
Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives. Please complete the repair request form and send to our Agency to arrange for a tradesperson.
Lights
Check power or fuse box. Ensure the power is on and the switch has not tripped. If problem not remedied contact your Property Manager.
Pool problems
- Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.
- No metal objects are to be allowed in the pool as it could cause corrosion marks.
- No animals allowed in the pool as this creates a huge chemical imbalance.
- Ensure regular water testing for correct PH level to prevent mould/fungus forming in the pool.
- Vacuum at least once a week to keep pool clear of debris.
- Regular checks of the pump to ensure the motor is working correctly and efficiently. Leaking or pooling water at the pump could mean a cracked casing and will need attention.
- Even if a pool is maintained for you, it is your responsibility to alert if any problems.
Power
If your neighbours have also lost power contact your Electricity Supplier. Otherwise check if you have a safety switch, which may have tripped. If so, reset the switch. If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box check this for a blown fuse. Note: If this does not rectify the problem please notify our Agency. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.
Washing machine
- Check that the power is connected and the water taps are turned on
- Check the load of clothes is not off balance or too high, and lid is connecting with on/off switch when closing
- Check hoses are securely attached, and, if leaking, check hoses for splits.
When all else fails, phone us during Agency hours. If late Sunday night and out of clean clothes, locate nearest Laundromat and phone the Agency Monday.
Water eruption
Water bubbling out of the ground could be a serious problem and could lead to further complications. Phone our Agency immediately as this is an ’emergency’ matter.
| EMERGENCY MAINTENANCE – Emergency maintenance must be reported immediately. Please refer to the Information Statement i.e. New Tenant Checklist, which was provided in your Moving-In Kit. All emergencies must be reported by telephone to the Agency as soon as possible and then also formalised in writing. GENERAL REPAIRS – All general maintenance must be put in writing using the repair request forms that are available from our Agency. |